Shipping policy

Shipping Policy

We will ship your package via USPS or UPS (depending on weight) within three business days of ordering. Shipping normally takes a day or two (depending on distance from Kansas City). We strive to get you your product well before five business days, but five business days is the target date.

Pre-orders obviously will be shipped out according to the date on the individual product.

Sending Back Returns

• Options are USPS, UPS, and FedEx. Please ship back to: 

Love Letters 1919 Industrial Dr Suite 100 Liberty, MO 64068

• The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
•We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to our warehouse. We are not responsible for lost return packages.

Processing Time For Returns & Exchanges
• Returns & exchanges are processed once a week so please allow 7 business days for your return or exchange to be processed. 
•Once processed, you will receive an email containing your store credit or confirming your size exchange.  Due to our high volume, we do not notify customers when we receive their return package in our warehouse. This is why we recommend hanging onto your return tracking number so you know when it has arrived.

**We reserve the right to refuse a return if the items do not meet the criteria above.